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Terms & Conditions

Natural products for eliminating common pests such as scabies, biting mites, parasites, cockroaches, head lice, crab lice, bed bugs, dust mites, cat fleas, dog fleas and garden pests. These are natural bio-degradable, 100% safe, non-tox chemical products. It cleans away microscopic mites, bacteria, grease and more. It prevents, protects and eliminates making your home a safe place for all the family and pets. Kleen Green can be used all around the home. It is totally safe around babies, the elderly and mothers to be.

Natural Ginesis U.S.A. creates distinctive, non-toxic cleaning and pest control products for body, home, pets, horses and birds.

Naturalenzymes.co.uk are the sole distributors of the genuine Natural Kleen Green Products for the UK & Europe.

These terms and conditions govern the sale of products by us (Natural enzymes) to you on the naturalenzymes.co.uk website. These terms and conditions constitute the entire agreement between Natural Enzymes, whose address is, Unit C, Wallows Industrial Estate, Fens Pool Avenue,Brierley Hill,West Midlands, DY5 1PY and you the customer.
Please read these conditions carefully before purchasing products. By ordering the products, you signify your agreement to be bound by these terms and conditions.

Our Contract

When you place an order on our website to purchase goods from us that constitutes an "Offer to Buy" from you. We accept this order when we send you an "Order Confirmation" email confirming that we have dispatched the goods you have ordered from us. That acceptance will be deemed to be complete and communicated to you at the time we send the Confirmation email, whether you receive that email or not.

Delivery Time

Natural Enzymes items are usually shipped within 2 business days* of receiving payment confirmation for your order.

*Business days do not include Saturday, Sunday or Bank Holidays.

Please allow 3-5 business days for UK deliveries. European and international delivery times may vary.

Please bear in mind that these delivery times are approximations and during busy periods delivery may be slightly longer.

Postage & Packaging Charges

For all UK, European and International orders, delivery charges will vary depending on the total weight and size of the order.
Deliveries to Destinations outside the UK
Natural Enzymes accepts no liability for orders that arrive damaged or go missing when sent to destinations outside the UK. Customers wishing to place orders and requesting delivery to a destination outside the UK do so at their own risk.

Exchange Rates, Taxes & Duties

For importations of goods into other EU member states, prices are quoted net of import VAT, customs duty and other levies or taxes. As importer of the goods into these member states you are solely responsible for all import VAT, customs duty, other levies, tariffs or taxes and these may be payable on delivery of the goods to you.

Events Beyond Our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control including but are not restricted to, adverse weather conditions, fire, flood, explosions, accidents, traffic congestion, mechanical breakdown, obstruction of any public or private highway, acts of terrorism, vandalism, government act, riot, war, act of God or industrial dispute.

Returns & Refunds Policy

If you return goods to us, unopened, within 30 days of delivery we will refund the amount charged. We do advise you obtain proof of posting from your local post office. We regret that no refunds will be given on products already opened. See our Cancellation Policy below for more details.

This Returns Policy does not affect your legal rights.

Cancellation Policy

At Natural Enzymes we want you to be delighted every time you shop with us. However, in the event that you wish to cancel your order, under the United Kingdom distance selling regulations, you have the right to cancel the contract for the purchase of the item(s) within a period of 7 working days (commencing from the date the goods are received). This applies to all of our products. However we regret that we cannot accept cancellations for purchases where the item(s) has been opened.

To cancel an order, written or oral confirmation must be made within this 7 day period. Please email us atThis email address is being protected from spambots. You need JavaScript enabled to view it. or call us on 01384 347415.

Goods must then be returned unopened within 30 days of the delivery date to receive a full refund for your order. All return orders should be sent to the following address:

Natural Enzymes
Unit C, Wallows Industrial Estate
Fens Pool Avenue
Brierley Hill
West Midlands
DY5 1PY

For your protection, we recommend that you use a recorded-delivery service and obtain proof of posting from your local post office. You must ensure they are packaged adequately to protect against damage. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

As soon as we receive the returned unopened item(s), we will refund the relevant purchase price for that item.

Offers on our website may differ from our other promotions. This cancellation policy does not affect your legal rights.

Limitation of Liability

Our liability to you for breaking any of these Terms and Conditions is limited to refunding any money you've already paid for items that you haven't received or that you've returned within the agreed time scales and in the required condition. We won't be liable for any other loss or damages, unless the loss or damages are caused by our negligence or our breach of these terms and conditions.

We do not accept liability for any errors and omissions and reserve the right to change information, prices, offers, specifications and descriptions. We will endeavour to do our best to correct errors and omissions as soon as practicable after we become aware of them. We shall be under no obligation to dispatch an order for products/offers which have been advertised incorrectly but we shall give you the option to either cancel the order or confirm the order at the correct price.

Disclaimer

All Natural Enzymes products that we sell are safe and non-toxic when used as directed. Natural Enzymes is not a substitute for medical advice. The operators of this website and those who provide information for this site do not directly or indirectly practice medicine or dispense medical advice or services through this website. You should not rely on this information to determine a diagnosis or course of treatment, nor should it be considered a replacement for consultation with a physician or other certified healthcare provider. Natural Enzymes do not make representations or warranties with respect to any information offered or provided on or through any company web sites regarding treatment, action or application of product. Natural Enzymes shall have any liability for the content, errors or omissions in the information provided by this web site. Natural Enzymes are responsible or liable for any advice, course of treatment, diagnosis, or any other information, services or products that you obtain through this site. Those with health problems, pregnancy or who are nursing are specifically advised that they should consult their physician before taking any nutritional supplement.
Thank You!

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ADDRESS

Unit C & D, Wallows Industrial Estate
Fens Pool Avenue
Brierley Hill
West Midlands
DY5 1QA
UK

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Phone:
00 44 (0) 1384 347415
Email:
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